According to the JD Powers 2014 U.S. Household Insurance Study, Farmers Insurance got the WORST rating they could get for Renters Insurance in the following categories:
Overall Satisfaction
Policy Offerings
Price
Billing and Payment
Interaction
To top it off Farmers Insurance had the WORST Customer Satisfaction ranking of all the insurers.
Source:http://ratings.jdpower.com and http://www.jdpower.com