Farmers Insurance pays to settle complaint under Missouri no-call list law

Farmers Insurance agreed to pay a $575,000 settlement to Missouri in a case that accused the company of continuing to call people after they had requested an end to the calls in violation of law that permits no-call lists.

By Mark Davis

Farmers Insurance agreed to pay $575,000 to Missouri to settle a lawsuit that charged it had violated the state’s law that allows consumers to be on a no-call list.

It agreed also to provide agent training and audits of agents, according to an announcement Monday by Missouri Attorney General Chris Koster.

More than 275 complaints from consumers led Koster to take action against California-based Farmers Insurance Exchange, Truck Insurance Exchange and Fire Insurance Exchange. Koster said Farmers agents continued to call after being instructed by consumers not to call.

Farmers Insurance simply looked the other way while its agents were flouting Missouri’s no-call law, illegally bombarding Missouri consumers with unwanted telemarketing calls,” Koster said in the announcement. “This historic settlement combined with new training requirements should ensure Farmers reforms its practices to protect Missouri consumers.”

It is the largest amount paid by a telemarketer for violations, the state said.
Mark Davis: 816-234-4372, on Twitter @mdkcstar


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